JOB DESCRIPTION

We are looking to add a Community Coordinator to our growing team! This is a full-time position at our studio in Bluffdale, UT. 

Made by Mary has a very engaged online social presence, and we are looking for a candidate passionate about social media to dive and be the MBM voice to all customers who write in our social platforms including: IG, FB, and other platforms as they may arise. We are looking for someone who is deeply aware + invested in community relationships with a background in stellar customer service. 

RESPONSIBILITIES 

• Lead responding to all incoming messages + DMs on our Social Media platforms
• Be the bridge between Customer Support and Marketing — flagging customer requests & complaints to the Marketing Manager & Customer Support Manager 
• Manage our Facebook VIP Group; including approve new members + overseeing strategy
• Author daily posts on VIP page 
• Write bi-weekly blog posts 
• Coordinate & help fulfill MBM giveaways 
• Able to juggle & wear many hats + assist with other marketing functions as needed 

SKILLS/QUALIFICATIONS

• At least 1-2 years of experience in a Marketing or Customer Support role
• Demonstrate a passion social media
• Be a self-starter and have a solid understanding of the different social media platforms
• Exhibit excellent communication skills & awareness 
• Passion for building relationships & community 
• Experience working with a start-up or other relevant work 

OVERVIEW 

• Full-time role, on site in our Bluffdale, UT studio 
• Must be available to check DMs in the evenings + weekends 

If you are interested in applying for this position, send your resume to samantha@madebymary.com, along with a cover letter.