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International Shipping
Shop Pay Installments


What is your production time?

All custom pieces are made to order by jewelry artisans and take time. Production time is subject to change with high order volume. Our current production time is listed on our product listings as well as our Checkout page. 

For more information, please see our Shipping and Production times page.

NOTE: production time is in addition to shipping time. 

Do you make all of your pieces?

Our team hand-stamps, drills, polishes, and assembles our made to order pieces. We do have a few partners around the globe that we source some of our materials, components, and products from. All partners, both domestic and international, are paid fair wages and the products are ethically sourced and made. 

Each and every piece that leaves our studio is thoroughly quality checked by our team and hand packaged with love! ♡

How long are shipping delivery times?

Your pieces are handmade with care; they also take time to produce. Production time is exclusive of shipping time. Please refer to our Shipping and Production Time for current time estimates.

US orders are Shipped DHL / USPS Postal service depending on area and service selected. Upgraded shipping and production times are available at checkout. Please refer to the checkout page for more details. 

For international orders, we ship with DHL and USPS International, depending on the country and region. Shipping times can vary between 1-4 weeks. Once your order arrives in the country of destination, it may be subject to the country’s taxes and/or custom duties. Made by Mary is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.

For more details on our shipping policy, refer to our  Shipping and Production Time page. 

How will I know when my order ships?

You will receive an email including your tracking number when your order leaves our studio.

To check the status of your order, you can enter your tracking number here.

When will my order ship out?

Your order has a standard production time to make your piece(s), unless you paid for upgraded shipping at Checkout. Please refer to your Order Confirmation email for estimated production time. 

*Please note that production time is exclusive of shipping time.

Once your order is shipped out, you will receive an email notification including an updated tracking number. 

To check the status of your order, you can enter your tracking number here.

Do you ship to PO Boxes, APO, or FPO addresses?

Yes! Simply enter your PO Box, APO or FPO address in the shipping line when placing the order. 

Will I be charged customs/duty fees?

Import taxes, duties and related customs fees may be charged once the package arrives at the destination country. These duties vary from country to country and are charged depending on the marked "value" of the pieces inside the package.

Made by Mary is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.

Not all packages are subject to the duty/custom fee, so we recommend contacting your local customs for information if you have additional questions.

International Shipping

Why can't I check out?

Due to international value limitations most international orders will be limited to $170. To proceed with your order please limit your cart to under $170, this should allow you to move forward with your purchase!

Please email if you have any questions!


Can I change my order?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. 

Can I change my shipping address?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it. 

If your order has not been shipped out, we'll do our best to update your address. To change your shipping address, email with your first and last name, order number, and the updated shipping address.

If your order has been shipped, we are unable to change the shipping address for you.


If your order was shipped out with USPS, you can reach out to them directly at 1-800-275-8777

For USPS International Support, you can give them a call at 1-800-222-1811

If your order was shipped out with DHL, you can reach out to them at 1-800-225-5345

Can I cancel my order?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it. 

If the order has not been stamped or started yet, we'll do our best to accommodate a cancellation, email with your first and last name, order number, and request a cancellation.

Please note: We are unable to cancel orders that have started production. 


What is your return policy?

We are absolutely confident in the quality of our products and want you to feel the same way.

In the case where your non-custom piece isn’t quite working out for you, we offer one free* return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 14 days of receiving your piece(s) (based on USPS timestamp date received). To find out more about how to return or exchange your piece on our Returns, Exchanges, and Reworks page.

If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

Once an order has shipped out we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.

Note: We are currently unable to accept returns on custom or personalized items. 

*One free return or exchange for US orders.

Can I exchange my chain length?

If your item is unworn and non-custom, we would be happy to exchange your piece within 14 days for a different length! To initiate an exchange for your non custom piece, please visit our Returns page and follow the directions there. 

If you are unhappy with the length of your piece, and it is custom, email and we will work with you to resolve the issue. Any shipping costs and/or re-working fees are the responsibility of the customer.

If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

Does my order come with a warranty?

Yes! All MBM pieces have a 60 day warranty for chain or clasp defects. Email us right away if you are having issues ( and we will make sure you are taken care of!

If your piece breaks outside the 60 day time frame, or are experiencing a different issue, please email us so we can work towards a solution to repair your piece. 


How do I care for my jewelry?

For general care practices, see our Jewelry Care page for more details on how to care for your Made by Mary jewelry.

For all other materials, please refer to the following articles.

How to care for Brass Hair Pieces

How to clean Sterling Silver Jewelry

How to care for Gold Filled / Rose Gold Filled

How to care for Solid Gold Jewelry

How often should I clean my jewelry?

To care for your Made By Mary pieces, there are three things you should keep in mind: 


1. Is your jewelry in contact with chemicals or other substances?

2. What residue stays on your jewelry for longer periods of time, or gets removed from cleaning?

3. And finally, how is your piece stored?


We recommend removing your Made By Mary pieces before activities that tend to come into contact with chemicals, like swimming, cleaning, gardening, and exercising, to name a few. 


We also suggest removing your jewelry when using all types of beauty products, including lotions, perfumes, shampoos, hairspray, etc.

For regular cleaning, use warm water and a mild hand soap, gently rub the soap into the piece with your fingers, rinse, and pat dry with a soft cloth. When necessary, use the microfiber Restore Polishing Cloth. Wipe your piece gently to bring its original luster back and use sparingly for best effect.

What is gold filled?

Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly! Find out more about our different materials on our Jewelry Care page.

Does your jewelry contain nickel?

We are proud to say all MBM products are NICKEL-FREE!


How do I customize an order?

Made by Mary creates most of our pieces in house. For details on customization options, please refer to the product page for more details.

How do I find my perfect size?

Finding your perfect size can sometimes be tricky! We’ve done our best to put together a couple of articles to help you find the best size for you.

To find your perfect necklace length, refer to our Necklace sizing guide. Keep in mind that when purchasing a horizontal bar necklace, the length of the bar is included in the total length of the piece. 

For information about finding your perfect ring size, please refer to our Ring Sizing Guide.

For more information about measuring your wrist or ankle, please refer to our Bracelet and Anklet sizing guide. 

Can you stamp the back of a bar or disc?

We currently do not offer stamping on the back of our pieces. Hand stamping is a high impact process, and despite our substantial materials, as slight impression will show on the reverse side.

Can I order a piece with mixed metals?

We offer most of our pieces in Gold Filled, Rose Gold Filled, and Sterling Silver. We currently do not offer our bracelets, earrings, chokers, or necklaces to be assembled as a mixed metal set. 

Can I include a gift message with my order?

You can add a gift message at checkout! Just check the Gift Message box at checkout and add your note!

Can I use more than one coupon code?

Only one coupon code can be used per order.

Are items listed in USD?

All items and order totals on our website are shown in United States Dollar.

What payment methods do you accept?

Payments are accepted via major credit/debit cards or PayPal.


How do I join With Love Club?

Sign up is easy and free! Simply create an account with your email through this page.

What if I already have an account with MBM, do I need to create a new one?

Nope! You can log in with your current account and start earning points.

What do I get from joining?

With Love Club members enjoy perks like free shipping, points to earn store credit, birthday bonuses, and even an annual gift for our Golden members. What's not to love, right? 

Do points expire?

Points expire a year from when you earned them so don’t forget to use up those points! Cha-ching.

What is the annual gift for the Golden Tier?

We’re not ones to spoil a surprise, so you’ll have to wait to find out! Annual gifts change regularly, it can be a freebie, a discount, or a special something just for you.

Does free shipping apply to international orders?

At this time, we only offer free shipping to US orders over $99 {for Ivory}, free first class US shipping {for Bloom}, free priority shipping {for Golden}. We are hoping to be able to offer this to our dear international customers in the future.

How do I get points if I already follow you on social media?

Simply click on the button under the “ways to earn” section on the rewards page and it will redirect you to our social channels. As long as you are signed in, you are good to go!

Can I get points from past orders?

Unfortunately, we are unable to add past orders to your account. Only orders starting from January 27, 2020 {the day our program went live} will be counted towards your points. 

Shop Pay Installments

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How does paying in installments on Shop Pay work?

How it works:

1. Add items to your cart.

2. Check out with Shop Pay.

3. Choose to pay in 4 installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Will using the installments feature on Shop Pay impact my credit score?

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

How can I manage my Shop Pay account or change payment methods and addresses?

You can manage all of these settings through the Shop portal here.

If you have more questions about how Shop Pay works, they have a great article about it here.

I have other questions about paying in installments on Shop Pay.

For questions about installment payments on Shop Pay, visit For questions about Shop Pay or the Shop App, visit


Want to Collaborate?

We love teaming up with influencers and other businesses! Please email with your collaborations request!

Do you sell wholesale?

Yes, we do for several retailers!  Email us at to receive more info.