Copy of Returns & Exchanges

Related information:
Current Production Times  |  Track Your Order 

Important Sales Info

  • FINAL SALE -- orders/items marked Final Sale are not eligible for refund, exchange, or store credit 
  • MERRYBRIGHT (11/5-11/6) --  orders with code are exchange only
  • BLACK FRIDAY (11/30-12/2) -- discounted items are Final Sale

Returns & Exchange - Domestic

Timeframe -- Free up to 14 days

We offer free returns & exchanges on unworn, non-custom pieces with original packaging within 14 days of delivery. To start a return/exchange, please submit a request here.

*Exchanges must be for the same product, in a different metal type or size. All other exchange requests will be processed as store credit.

**Allow up to 5 business days after your order has been delivered for returns and exchanges to be processed. Processing time may increase during peak sales seasons.

Returns & Exchanges - International

Timeframe -- up to 14 days

We are not able to provide return labels for International Orders at this time, but we are happy to accept a return within 14 days. To start a return, please follow the steps below:

1) Pack your piece in a small plastic bag (clasp shut if it has one) in a small mailer. Keep the original packaging materials.

2) Include a note in your package with the following info:

    • Order Number
    • Contact Info (name, email, & phone number)
    • The reason for your return.

3) Mail the package to our studio:

Made By Mary
Attn: Returns Order #: XXXX
14193 Minuteman Drive, #100
Draper, UT 84020

Once your package has been received in our studio, our customer service team will alert you via email.  Allow up to 5 business days after your order has been delivered to be processed. Processing time may increase during peak sales seasons.

Warranty 

Timeframe -- Free up to 60 days from delivery date

We stand by our work, honor our word, and care about your satisfaction. However, mistakes do happen, but we will take care of you at no cost to you.  Our 60-day warranty covers the following:

  • Manufacturing defects -- broken chain, faulty clasp, etc.
  • Errors/Item Missing -- stamping errors, wrong size, item missing

If one of the above apply to your order fill out this form.

Repairs

Timeframe -- 60+ days from delivery date

  • Chains Replacement: If your chain breaks, we offer Bar and Disc Replacement Chains. Follow the product listing instructions for further information.

For all other repairs, please see our FAQ for more information or reach out to us at info@madebymary.com.