Returns, Exchanges & Reworks
Important Sales Info
- FINAL SALE -- orders/items marked Final Sale are not eligible for refund, exchange, or store credit
- VALENTINES15 (1/18 - 1/20) -- One free return or exchange on unworn, non-custom pieces within 14 days or delivery.
Returns & Exchange - Domestic
Timeframe -- Free up to 14 days
We offer one free return or exchange on unworn, non-custom pieces with original packaging within 14 days of delivery.
Once an order has shipped out we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.
To start a return/exchange, please submit a request here.
*Exchanges must be for the same product, in a different metal type or chain length. All other exchange requests will be processed as store credit.
**Allow up to 2 weeks after your order has been delivered for returns and exchanges to be processed. Processing time may increase during peak sales seasons.
***If you mail your piece in on your own to be returned, exchanged, or reworked, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed. Similarly, if you order an add on disc, bar, or replacement chain and are sending your piece in for our team to assemble, hold onto that tracking information for reference!
Returns & Exchanges- International
Timeframe -- up to 14 days
We are not able to provide return labels for International Orders at this time, but we are happy to accept a return within 14 days.
To start a return/exchange, please submit a request here.
Allow up to 2 weeks after your order has been delivered to be processed. Processing time may increase during peak sales seasons.
***If you mail your piece in on your own to be returned, exchanged, or reworked, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed. Similarly, if you order an add on disc, bar, or replacement chain and are sending your piece in for our team to assemble, hold onto that tracking information for reference!
Warranty
Timeframe -- Free up to 60 days from delivery date
We stand by our work, honor our word, and care about your satisfaction. However, mistakes do happen, but we will take care of you at no cost to you. Our 60-day warranty covers the following:
- Manufacturing defects -- broken chain, faulty clasp, etc.
- Errors/Item Missing -- stamping errors, wrong size, item missing
Repairs
Timeframe -- 60+ days from delivery date
- Chains Replacement: If your chain breaks, we offer Bar and Disc Replacement Chains. Follow the product listing instructions for further information.
For all other repairs, please see our FAQ for more information or reach out to us at info@madebymary.com.